Agilytics Customer Success Program
The Customer Success team’s mission is to ensure our customers achieve maximum value from their adoption and ongoing usage of Agilytics solutions. The benefits of working with your dedicated Agilytics Customer Success Manager (CSM) include:
Business Objective Tracking: Aligns your business objectives to our solutions; tracks progress to ensure successful outcomes.
Advocate for Product Fixes and Enhancements: Ensures your needs are represented internally when prioritizing product changes.
What’s New & Use Cases: Agilytics deploys new enhancements almost every day. Your CSM will monitor these and make sure you are positioned to benefit from new and improved product features that are most relevant to you.
Engagement Frequency Based on Your Needs: Meet with your CSM twice a month, once a quarter, or anything in between.
World Class Customer Support
Included with your subscription to Agilytics or as part of a separate maintenance agreement, customers gain access to our world-class technical support, offering expertise that consistently achieves satisfaction ratings that far exceed industry standards.
Agilytics’s Standard Technical Support Program includes:
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24/7 Access to Agilytics’s Product Support Portal, containing Product Documentation, FAQ — “Knowledge Base”, and Ticket Portal Service Level Agreement (SLA) based on issue severity
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3-Tiered support resources, with increasing levels of expertise and who consistently maintain satisfaction ratings that far exceed industry standards, based on independent, post-incident surveys
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Quarterly Maintenance Releases & Annual Major Releases of product
Customers with Standard Technical Support have the option to purchase additional services including support for customizations, consulting services, product training, and installation or upgrade services.
CLIENTS
OUR CLIENTS
Agilytics helped us in resolving the pain of manual CV search and scoring work to bid for infrastructure projects. The developed application is immensely helpful for any infrastructure consultant company.
- SA Infra
The company required an interactive web application so that the prospective clients can locate the company assets on the map. GIS navigation tools were required, along-with informative buttons to showcase the assets on a latest satellite imagery in the back-drop.
-Model Economic Township Ltd
CLIENT STORY // 01
As a part of RFP, SA Infra has to look for candidates available nation-wide. The RFP procedure has to meet multiple requirements for which proposed candidates are assigned marks based on criteria defined in the RFP Guidelines. The main objective of this application was to select most appropriate candidates for a given RFP based on their location, qualification, experience, nature of assignment, designation and availability.
Agilytics helped us in resolving the pain of manual CV search and scoring work to bid for infrastructure projects. The developed application is immensely helpful for any infrastructure consultant company.
CLIENT STORY // 02
Reliance Model Economic Township is strategically located in the industrially backward Jhajjar district of Haryana State in India. It is located at the adjoining parts of Gurgaon district of Haryana State covering 30 revenue villages, of which 22 are in Jhajjar district and 8 in Gurgaon district. Recognizing its potential for planned development, the area was notified as controlled area allowing the Government to prepare a separate development plan for the area.
The company required an interactive web application so that the prospective clients can locate the company assets on the map. In addition the web application was to be developed with GIS navigation tools along-with informative buttons to showcase the assets on a latest satellite imagery in the back-drop.